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11. Warnings & troubleshooting

Reference chapter for the common pause and fault screens. Numbers match the Home screen map unless noted.

How to use this chapter Jump to the symptom that matches your screen. Empty concentrate and full output are introduced here as recovery procedures; Setup and Monitor show the detailed tank tiles.

Empty concentrate — dispense paused

Empty tank warning Home
Home WARNING for an empty concentrate tank.
#FeatureWhat it means
9WARNING badgeAttention needed — read the alarm card.
14Centre statusMay still show READY while a pause/warning is active — trust badge + card.
16SYSTEMShort health line (e.g. Ready / Cloud online).
17Alarm cardNames the tank (e.g. BIG-1 EMPTY) and says press START to resume or STOP.
  1. Note the tank name on #17.
  2. Open SETUP (#19) → find the EMPTY tile → refill → wait for LIVE.
  3. BACK → press START (#20) to resume, or STOP (#21) to end.

Tank tile detail: Setup & tanks.

Output tank full — warning on Home

Full tank warning Home
Home WARNING when an output tank float reports FULL.
#FeatureWhat it means
9WARNING badgeGlobal warning state.
16SYSTEMMay still show Ready while a tank warning is present.
17Alarm cardDetails which output tank is FULL (example: Tank B).
18RAIL BANKElectronics readings — usually still OK during a tank-full warning.
  1. Read which tank is FULL on #17.
  2. Open MONITOR (#22) → free capacity on that tank → confirm LIVE.
  3. BACK → confirm the alarm clears, then continue or START again as needed.

Fill rings and dual/single mode: Output tank monitoring.

ERROR while idle

Error idle annotated
ERROR while idle — do not force START until cleared (unless precharge).
#FeatureWhat it means
9ERROR badgeSerious condition flagged.
16SYSTEMOften shows ERROR with a short reason (e.g. primary power offline).
17Alarm cardCritical detail (e.g. pump card offline).
18RAIL BANKPower/temperature readings — useful for technicians.
20STARTUsually dimmed / blocked until the fault clears.
23Bottom bannerLarge on-screen message (e.g. PRIMARY POWER OFFLINE).
Remember precharge A brief “primary power offline” style message for about 10 seconds after cold power-on is normal. Taught in Getting started. If it lasts much longer, or appears mid-shift, treat it as a real fault.

ERROR while a blend is active

Error while running
ERROR / ALARM during PROCESSING — investigate and STOP if needed.
#FeatureWhat it means
9ERROR badgeFault during operation.
13Centre emblemMay still show processing animation.
14Centre statusPROCESSING / BLENDING… may still be visible — check alarms.
15DISPENSEDVolume delivered so far.
16SYSTEMMay still say Active while an alarm is present.
17Alarm cardExact fault text (example: Modbus / FLAG message).

Prefer STOP (#21) if the process has not already stopped, then clear the cause using Setup logs (#12) before starting again.

Quick lookup

SymptomCheckLikely action
EMPTY / pausedHome 9, 17 → SetupRefill → START or STOP
Output FULLHome 9, 17 → MonitorFree tank capacity
Power offline at start-up only9, 16, 23Wait ~10 s (precharge)
START will not press9, 17, 20Job loaded? Errors clear?
Pump / bus fault17 + Setup #12Power/cable; wait for recovery; call support if stuck
Next Cloud users continue with Webapp — Dashboard. Field lock screens are in Administrator messages.